Medicare
Medicare
Your Member NPS isn’t Just a Score.
Your Member NPS isn’t Just a Score.
It’s a reflection of how seen, heard, and understood your members feel.
RadiantGraph helps proactively identify points of friction and engage members in the moments that matter.
It’s a reflection of how seen, heard, and understood your members feel.
RadiantGraph helps proactively identify points of friction and engage members in the moments that matter.
product Spotlight
product Spotlight
Better Conversations, Higher CAHPS.
Better Conversations, Higher CAHPS.
Better Conversations, Higher CAHPS.
Your frontline teams are key to delivering the kind of experience that boosts CAHPS scores.
Pre-Call Summaries arm agents with personalized, actionable insights—so every interaction feels informed, intentional, and member-centric.
Your frontline teams are key to delivering the kind of experience that boosts CAHPS scores.
Pre-Call Summaries arm agents with personalized, actionable insights—so every interaction feels informed, intentional, and member-centric.
Connect the Experience Dots
Aggregate experience signals across systems to create a complete picture of member sentiment and service gaps.
Health Data Engine helps you centralize fragmented member experience data from plan usage, surveys, wellness data, and more.
Connect with At-risk Accounts & Members
Create dynamic segments like “members with repeated support calls and recent claim denials” to prioritize timely outreach.
Smart Cohorts lets you be proactive and engage members who need attention most.
Equip Agents with Member Context
Arm agents with personalized, Priority Actions.
Give service reps context, sentiment, and talking points before every interaction to reduce friction and repeat calls.
Earn Trust Before It's Tested
Content Generator allows you send personalized, proactive comms that anticipate needs—improving experience before the NPS survey even lands.
Engage at Scale
Voice Agents allow you to follow up after key moments (like claims denials or care transitions), check in on member satisfaction, and resolve issues before they escalate.
Connect the Experience Dots
Aggregate experience signals across systems to create a complete picture of member sentiment and service gaps.
Health Data Engine helps you centralize fragmented member experience data from plan usage, surveys, wellness data, and more.
Connect with At-risk Accounts & Members
Create dynamic segments like “members with repeated support calls and recent claim denials” to prioritize timely outreach.
Smart Cohorts lets you be proactive and engage members who need attention most.
Equip Agents with Member Context
Arm agents with personalized, Priority Actions.
Give service reps context, sentiment, and talking points before every interaction to reduce friction and repeat calls.
Earn Trust Before It's Tested
Content Generator allows you send personalized, proactive comms that anticipate needs—improving experience before the NPS survey even lands.
Engage at Scale
Voice Agents allow you to follow up after key moments (like claims denials or care transitions), check in on member satisfaction, and resolve issues before they escalate.
Great Member Experiences are Intentional, Not Accidental.
Great Member Experiences are Intentional, Not Accidental.
Let us help you make NPS a reflection of your intentional, personalized member engagement strategy.
Let us help you make NPS a reflection of your intentional, personalized member engagement strategy.
Explore more Solutions.
Explore more Solutions.
© Radiant Graph, Inc 2024. All rights reserved.
© Radiant Graph, Inc 2024. All rights reserved.
© Radiant Graph, Inc 2024. All rights reserved.